Privacy Policy
Who we are
Our website address is: https://underwoodplumbingandseptic.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
SMS Privacy
When you provide your mobile phone number and opt in to receive text messages from Underwood Plumbing and Septic, we collect and use your mobile number and related information in connection with our SMS communications.
Information We Collect for SMS
We may collect the following information when you sign up for or use our SMS services:
- Your mobile phone number
- Your name and contact details (such as email address and service address)
- The content of messages you send to us and that we send to you
- Technical information associated with message delivery, such as date and time of messages and delivery status
How We Use SMS-Related Information
We use this information to:
- Send you service-related messages, including responses to inquiries, appointment scheduling and confirmations, reminders, job or project updates, and follow ups
- Send you customer experience and feedback requests (for example, review or survey requests)
- Communicate about promotions or offers related to our services, where permitted by law and subject to your consent
- Maintain records of our communications with you and improve our customer service
Sharing of SMS Information
We do not sell or rent your mobile number or SMS opt‑in status to third parties for their own marketing purposes.
We may disclose your information if required to comply with applicable laws or legal processes, or to protect our rights, privacy, safety, or property.
Your Choices and Opting Out
You may opt out of receiving SMS messages from us at any time by replying “STOP” to any text message. After you opt out, we may still send you non‑SMS communications (for example, email or phone calls) as permitted by law and based on your preferences.
For more information about your privacy rights and how we handle other categories of personal information, please review the rest of this Privacy Policy.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.